Analytics & Monitoring
Intelligent Escalation Rules
Automate escalation workflows to ensure critical conversations are handled instantly.
Rule-Based Escalation
Define escalation conditions with precision.
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Sentiment-based triggers
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SLA breach rules
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Keyword detection
Smart Routing
Route escalated conversations to the right teams.
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Skill-based routing
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Priority queues
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Agent availability checks
Real-Time Alerts
Notify teams instantly during escalations.
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Email & in-app alerts
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Dashboard notifications
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Action tracking
