Unified Text & Chat Session History
Preserve full chat history across SMS, WhatsApp, and web chat for consistent, context-aware interactions.
Centralized Conversation Management
Centralized Chat Records
Securely store and manage all customer conversations from every channel in one place.
- • Cross-channel conversation history
- • Unified customer timeline
- • Fast retrieval & lookup
Context Continuity
Never lose context — ensure subsequent interactions stay informed and relevant.
- • AI retains past interaction context
- • Personalized follow-ups
- • No repeated questions
Analytics & Search
Quickly analyze past conversations and extract insights with advanced search tools.
- • Keyword & filter search
- • Conversation analytics
- • Performance tracking
Key Benefits
Consistent, Context-Driven Interactions
Enable seamless, personalized customer communication across all messaging channels.
100%
conversation traceability
55%
faster follow-ups
30%
higher customer satisfaction
