Chat & Messaging AI
AI-Powered Text Sentiment & Emotion Detection
Detect sentiment in text conversations and adapt responses for more empathetic and effective engagement.
Emotion Detection
Understand user mood, frustration, or satisfaction during text interactions.
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Detect positive, neutral, and negative sentiment
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Contextual emotion analysis
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Real-time sentiment scoring
Adaptive Responses
AI adjusts tone and messaging based on detected sentiment.
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Calm and empathetic reply adjustments
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Positive reinforcement messaging
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Human-like tone adaptation
Smart Escalation
Automatically escalate sensitive or critical text conversations to human support.
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Priority-based escalation
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Agent notification alerts
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Reduced customer churn
