Analytics & Monitoring
SLA & Performance Tracking
Track service-level agreements and operational performance with precision and transparency.
SLA Monitoring
Monitor SLA compliance across channels.
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Response & resolution SLAs
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Real-time alerts
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Breach detection
Agent & AI Performance
Evaluate performance of agents and AI.
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Agent efficiency metrics
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AI accuracy & containment
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Productivity trends
Performance Reports
Generate detailed performance reports.
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Team & channel reports
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Custom time ranges
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Exportable data
